Support

Help & Support

Below are answers to the questions that come up most often. If yours isn't here, just drop me a line.

Will Imprint change or delete my photos without asking?

No. Imprint shows you every match side by side and changes nothing until you approve it. When you apply an edit, your original is preserved using Apple’s own Photos technology, so you can revert any change at any time. Removing a leftover copy is always a separate, optional step that you confirm yourself.

Are my photos private?

Completely. Everything Imprint does happens on your device. Your photos are never uploaded, transmitted, or seen by us or anyone else. The full details are in our Privacy Policy.

How do I unlock the full version?

Imprint is free to try. Unlimited pairing is a single one-time purchase, with no subscription, ever. If you’ve already bought it on another device, or you’ve reinstalled the app, tap Restore Purchase to get it back at no extra cost.

Some of my edited photos aren’t being matched. Why?

Imprint pairs an edit with its original using the photo’s capture date and metadata. A few editing apps rewrite that information, which breaks automatic matching. For those, use Manual Pairing to choose the two photos yourself.

How do I undo an edit Imprint made?

Open the photo in the Photos app, tap Edit, then choose Revert to Original. Because Imprint applies edits non-destructively, your original is always recoverable.

Still need help?

Email hello@imprint.photo and I’ll get back to you. The more detail you can give (your device, your iOS version, and what happened), the faster I can sort it out.